Warranties and refunds
The Resistance warranties repair and soldering labor, and parts provided by The Resistance, for 6 months. The 6 month warranty period begins once the final invoice is fully paid. Parts provided by customers are not warrantied. The warranty does not cover damage due to negligence, unintended use, modification, accidents, intentional damage, or otherwise any damage outside of the scope of the performed repair work. We do not warranty data loss or software issues for any reason.
We strive to ensure every single customer is satisfied with our work. However, we cannot provide refunds for completed work. If your device isn't performing as expected or has failed within 6 months of service at The Resistance, contact us and we will happily re-evaluate the device.
Estimates
The estimates that we provide are our best-guess at what it will cost to repair your device. They are only to be used as a guideline. Your device may have multiple issues that may only be apparent once a repair is underway, or only once one issue has been repaired. We offer no guarantee regarding the accuracy of the estimate.
No one likes surprise charges. Any additional charges not present on the estimate will always be confirmed with you prior to performing the work.
If an estimate is declined, the customer agrees to pay the return shipping charges for the device. We will ship the device using the shipping method selected on the scheduling form. In lieu of return shipping, customers can request that their device be recycled.
Other important notes
Do not send us a device without completing the scheduling form! This is extremely important as we cannot repair your device without a corresponding form submission through this website. Without the information on the form, we have no way of contacting you, knowing what the problem with your device is, or where to send an estimate.
Invoices must be paid within 60 days of issuance or the device(s) will be considered abandoned. After a period of 60 days, the customer agrees to forfeit their device(s) to The Resistance for recycling, reuse, or reselling purposes.
We receive many devices for service everyday. Each device is placed in our queue in the order they are received. Most devices are completed within 3 to 5 business days. However, if parts need to be ordered, or we are especially busy, this may delay your request. We take every step to expedite each request as quickly as possible, but we make no guarantee for turnaround times or delays.
