Our mail-in process.
We make it simple from shipping to payment.
Our repair process.
We ensure your device is repaired safely and professionally.
Frequently asked questions.
How long do repairs take?
Our current backlog time is posted on the Schedule Now page. This is our best guess at how long it will take before we begin working on your repair. The repair time itself is dependent on the complexity of the work and parts availability. You can check the status of your repair through our customer portal.
I was told by another shop that my device is unrepairable, can it still be fixed?
Possibly! Many shops do not perform “board level” repair which is where individual electronic components on a board are tested and replaced. Many problems are due to very small, inexpensive components that can fail. Believe it or not, a single $0.15 component can prevent an entire motherboard from working! Board level repair is what The Resistance specializes in, and it can often save you hundreds of dollars versus replacing an entire board or device.
How much do repairs cost?
We will provide a free estimate for repairing your device. We charge $85 an hour for repair labor. Unlike other repair shops, we do not charge flat fees based on the job but rather on our actual repair time. We find this is a more transparent and cost-effective approach for repair.
I received an estimate, but decided I don't want to go forward with the repair. Now what?
No problem! Sometimes it doesn’t make sense to repair something, and we completely understand that. In these cases, we simply ask you to pay the return shipping charge via the method of your choice. We do not charge handling fees. Alternatively, we can recycle your device for free.
What if you cannot fix my device?
Occasionally some repairs may be complex or extensive enough where a fix is not guaranteed or a repair attempt might risk other damage. In these cases, we will discuss the issue with you, decide whether it is worth proceeding, and agree on a modest repair attempt fee should the repair fail.
Do I need to send you my power adapter, power cord, etc...?
Unless we request it, please do not send any power adapters, cords, cables, or anything other than the device itself!
Do you work on smartphones?
We do work on smartphones on a case-by-case basis. However, we do not do screen replacements unless it is part of another repair issue. We do not work on the Apple iPhone X or above. If you’d like to send in a smartphone for repair, contact us first before scheduling a repair.
Do you offer a warranty for repairs?
We proudly stand by our work and we warranty our repairs for 6 months after the initial repair. This means that if your device fails again due to our repair, we will happily fix it again free of charge.
What methods of payment do you accept?
Our secure customer portal uses Stripe to process payments, and we accept all major credit cards including VISA, Mastercard, Discover, and AMEX. We also accept PayPal. Once you’ve received your final invoice, simply login to the customer portal to select your payment option. You can also give us a call at (919) 918-0131 to pay your invoice over the phone.
How much is return shipping?
For items under 5 lbs, return shipping via USPS Priority Mail is free. If you need faster shipping, or if your item is over 5 lbs or especially large, we add an additional shipping charge on your estimate.
I don't have a box to ship my item, what do I do?
If you’re unable to package your device, we can provide a shipping box and materials for you. The cost for this service depends on the dimensions and weight of the item being shipped. Simply click “Send me a shipping box and materials” when scheduling a repair and we will get back to you with the cost.
Can I send you a board out of my device for you to repair?
In many cases, yes! We accept individual components from almost all desktop/gaming PCs. This isn’t feasible for laptops and tablets, however. For other devices, send us a message to check before sending it in.
I don't need a repair, but need something else like a modification or upgrade. Can you do that?
Absolutely! As long as you provide sufficient information and parts, we can generally do whatever you need. Modifications are typically not covered by our warranty. Simply book a service as normal, and describe what you need done in the issue details. If you have any questions, feel free to contact us.
Do you work on software issues?
Sometimes. We specialize in hardware, but we can address many software issues as well. Contact us with a description of what you’d like us to do.